Help articles

Guides, how-tos, and announcements. Check here before opening a ticket.

A step-by-step walkthrough — desktop, in-game console, and mobile. Includes how to convert a vanity URL and what each ID format means.

Capture the last 30 seconds — or a custom range — without any extra software, then attach the clip to your ticket.

Capture in-game evidence with F7, F8 demos, or your clip — and pick the report format we can actually act on.

When the map resets, what happens to your blueprints, skins, and progression — and how to find the next wipe time.

Pair the mobile app to your in-game smart devices: smart alarms, switches, vending machine notifications, and online status alerts.